Services and Partnership
Collaboration
Coping Systems believes that to achieve the best results it is essential to collaborate closely with clinical leaders, as this is necessary to gain the requisite deep understanding of their medical domain. The Delta Product Platform is flexible and is designed to improve the processes of existing systems, as opposed to altering them to conform to the software.
To ensure strong collaborative results it is essential that the system designers learn and embody the detailed elements and processes of the clinical systems and then configure the software to match.
Facilitating positive and productive relationships with clinical leads, doctors, nurses and technicians is the key to this collaborative approach.
Project Management
Coping Systems uses proven project management methodologies when implementing solutions for clients. By focusing on the key stages below and implementing controls and documents that support them, Coping Systems eliminates risk and provides a high degree of assurance for the life of the system.
- Initiation and Analysis
- System Design
- Project Execution
- Completion and Deployment
- Follow Up and Enhancement
- Maintenance and Troubleshooting
- Controls and Documentation
Maintenance
Coping Systems is engaged with clinics on a daily basis assisting them with maintenance tasks and system enhancements. As new treatment options emerge, users join new practices, or new reports are needed to respond to the needs of regulators and researchers, Coping Systems is available to provide the services to meet these needs.
Coping Systems, assisting clients under maintenance contracts, also provide software upgrades, telephone tech support, and remote monitoring services.
Coping Systems also provides billable services for small and large enhancements to existing systems.
Remote Monitoring
Coping Systems maintains connected technical support to its clients using secure VPN access. Coping Systems monitors the status of servers and systems on a continuous basis.
The Delta architecture continuously logs all transactions at the field level; the audit function ensures data validation and traceability as it captures initial and new data values, user logs, and time stamps.
Every workflow process, alarm, schedule and event is also logged and available for remote monitoring and troubleshooting. By staying connected and monitoring this data, Coping Systems and IT support can quickly diagnose and repair problems before they impact clinical operations.
IT Support
Coping Systems understands information technology and the many demands placed on IT departments working in the healthcare arena. Coping Systems is an experienced software development organization employing highly trained programmers and medical informatics professionals.
The Delta Product Platform is built on a Microsoft base including SQL Server and Office. Coping Systems chose these platforms because they are IT friendly and they appeal to users. Coping Systems always works closely and cooperatively with IT organizations to test applications extensively within the hospital infrastructure before they are enabled to users.
Coping Systems believes in communication and always strives to engage with IT as a partner working towards the common good of the clinical user. By respecting the concerns and ensuring common goals of both the IT and the clinical organization, the highest level of success is achieved.
The company and employees strictly adhere to patient privacy guidelines established by HIPAA, the clinic, and the parent institution.
Intellectual Property Development
Through regular collaboration with clinical leaders, Coping Systems works in partnership to develop intellectual property.
Doctors often have great ideas, many of which could benefit patients or the medical community at large, but they often do not have the time or the professional software development resources needed to transform their ideas into marketable products.
Coping Systems understands the process of transforming great ideas into commercial offerings and is able to assist through joint development with physicians and their institutions to realize these goals.
Grant Participation
Coping Systems works with leading investigators to provide the software and development services required to achieve the aims specified in their research grants. Coping Systems is also willing to help with grant application development, especially as their prior expertise and collaboration may provide value to the project.
The advantage of engaging with Coping Systems over other potential labor sources is that the company delivers professional development capabilities combined with comprehensive medical informatics knowledge.
Coping Systems has established a proven track record and ability to deliver results on time and within budget.
Dedication
Coping Systems is comprised of senior professionals who enjoy and are dedicated to the field of Medical Informatics and, in particular, improvement of treatment outcomes through the use of statistical analytics in real-time.
The Coping Systems team spends time thinking about, researching, and working creatively in this arena. It is evident that this dedication to the field is recognized by the close collaborative relationships established with clients.
Coping Systems staff members dedicate themselves to being available when needed, reacting quickly to challenges that arise unexpectedly, and providing a level of service that often goes further than the customer would expect.