Remote Monitoring
Coping Systems maintains connected technical support to its clients using secure VPN access. Coping Systems monitors the status of servers and systems on a continuous basis.
The product architecture continuously logs all transactions at the field level; the audit function ensures data validation and traceability as it captures initial and new data values, user logs, and time stamps.
Every workflow process, alarm, schedule and event is also logged and available for remote monitoring and troubleshooting. By staying connected and monitoring this data, Coping Systems and IT support can quickly diagnose and repair problems before they impact clinical operations.